Privacy Policy

This Privacy Policy ("Policy") is issued by 9jl Casino ("9jl", "we", "us", or "our"), the operator of the online gaming platform accessible at 9jl.asia. This Policy applies to all personal data collected from players, visitors, and prospective users who interact with the 9jl Platform, whether through the website, mobile browser, or any other digital channel we operate.

9jl is committed to protecting the privacy and personal data of every Filipino player who trusts us with their information. We operate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles.

By registering an account on 9jl, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the 9jl Platform immediately.

1. Overview

9jl collects personal data for specific, legitimate purposes directly related to the operation of a licensed online gaming platform. We do not collect data beyond what is reasonably necessary for those purposes. We do not sell your personal data to third parties for their own marketing use. We maintain technical and organizational safeguards appropriate to the sensitivity of the data we hold.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to how we manage your account and your data.

2. Personal Data We Collect

Depending on how you interact with the 9jl Platform, we may collect the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address and mobile number;
• Residential address (barangay, city/municipality, province, ZIP code).

2.2 Identity Verification (KYC) Data

• Copies of valid Philippine government-issued identification documents (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, voter's ID, PRC ID);
• Selfie or liveness-check images submitted during verification;
• Proof of address documents where required.

2.3 Financial Data

• GCash or Maya mobile wallet account reference (not full credentials);
• Philippine bank account details for withdrawal processing (bank name, account name, account number);
• Transaction history including deposits, withdrawals, and bonus activity;
• Source of funds declarations where required by anti-money laundering regulations.

2.4 Gaming & Behavioral Data

• Game session logs, bet history, win/loss records, and wagering patterns;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods);
• Bonus and promotion participation records.

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps, login history, and access logs;
• Cookie identifiers and similar tracking technologies (see Section 9).

2.6 Communications Data

• Records of your interactions with 9jl customer support via live chat or email;
• Feedback, complaints, and dispute correspondence;
• Marketing preferences and opt-in/opt-out records.

3. How We Collect Your Data

9jl collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion;
• Automatically — through cookies, web beacons, server logs, and similar technologies when you browse or use the Platform;
• From third parties — including identity verification service providers, payment processors (GCash, Maya, Philippine banks), fraud detection services, and PAGCOR or other regulatory bodies where legally required.

4. Why We Use Your Personal Data

9jl processes your personal data for the following purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules, 9jl processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing);
• Legal obligation — processing required to comply with applicable Philippine laws, including PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) requirements, and NPC regulations;
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent that you may withdraw at any time.

6. Sharing Your Personal Data

9jl does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, Maya, and Philippine banking partners, solely to process your deposits and withdrawals;
• Identity verification providers — third-party KYC service providers engaged to verify your identity and age;
• Game software providers — licensed game studios and live dealer operators whose games are hosted on the 9jl Platform, to the extent necessary for game operation and dispute resolution;
• Fraud and security services — providers of fraud detection, cybersecurity, and risk management tools;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order;
• Professional advisers — lawyers, auditors, and accountants bound by professional confidentiality obligations;
• Business successors — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers engaged by 9jl are required to process your personal data only on our documented instructions and to maintain appropriate security measures consistent with the Data Privacy Act of 2012.

7. Data Retention

9jl retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data — retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AMLA record-keeping requirements;
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction;
• Gaming and behavioral data — retained for the duration of your account and up to three (3) years after account closure;
• Customer support communications — retained for up to three (3) years from the date of the interaction;
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents re-identification.

8. Security Measures

9jl implements technical and organizational security measures appropriate to the risk level of the personal data we process. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 9jl Platform;
• Encryption of sensitive data at rest, including financial and KYC records;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While 9jl takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies & Tracking Technologies

9jl uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following types of cookies may be used:

• Strictly necessary cookies — essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your language preferences, display settings, and login state to improve your experience.
• Analytics cookies — collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies — used with your consent to deliver relevant promotions and measure campaign effectiveness.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. For marketing cookies, you may withdraw consent at any time by updating your account preferences or contacting our support team.

10. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9jl:

• Right to be informed — you have the right to know what personal data we collect, how we use it, and with whom we share it, as set out in this Policy;
• Right of access — you may request a copy of the personal data we hold about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint — you have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to verified requests within fifteen (15) business days, as required by the Data Privacy Act.

11. Minors & Age Policy

The 9jl Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online casino-style gambling. 9jl does not knowingly collect personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and forfeit any associated balances. If you believe a minor has registered on the Platform, please contact us immediately via live chat or at the email address in Section 14.

12. Cross-Border Data Transfers

Some of 9jl's third-party service providers — including game software providers and technical infrastructure partners — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, 9jl ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection obligations equivalent to those required under Philippine law.

By using the 9jl Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

13. Changes to This Policy

9jl reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address or mobile number on file at least seven (7) days before the changes take effect. The updated Policy will also be posted on this page with a revised effective date.

Your continued use of the 9jl Platform after the effective date of any amended Policy constitutes your acceptance of the changes. If you do not agree with the amended Policy, you must cease using the Platform and may request account closure by contacting our support team.

14. Contact & Data Protection Officer

9jl has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact:

• Data Protection Officer, 9jl Casino
• Email: [email protected]
• General Support: [email protected]
• Live Chat: available on the 9jl Platform during operating hours

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by 9jl.